Shipping Policy

Thank you for shopping at LargeDogGear!

At Large Dog Gear, we are committed to providing a reliable and convenient shopping experience for dog owners across Australia.

We understand that receiving your dog's new harness, collar, or lead on time is important. Please review our Shipping Policy below for information about order processing, delivery times, shipping charges, and tracking.

1. Order Processing

We aim to process all orders within 1–2 business days after payment confirmation.

Please note:

• Orders placed on weekends or Australian public holidays will generally be processed on the next business day.
• Processing times may occasionally be longer during peak shopping periods or promotional events.
• Personalised or custom-made products may require additional preparation time before dispatch.
• Orders are subject to product availability and successful payment verification.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note: Order processing time is separate from the estimated shipping and delivery timeframe.

2. Shipping Rates – Free Australia-Wide Delivery

At Large Dog Gear, we believe shopping for quality dog equipment should be simple and affordable.

That is why we offer FREE standard shipping Australia-wide.

• No minimum order value is required.
• Free standard delivery is available across Australia.
• There are no additional standard shipping charges at checkout.

Our free shipping service covers metropolitan, regional, and most rural delivery locations within Australia.

Delivery to remote locations may require additional transit time.

3. Shipping Methods and Estimated Delivery Times

We currently offer standard shipping for orders within Australia.

Standard Delivery: 7–14 Business Days

Most of our dog harnesses, collars, leads, and accessories are delivered within approximately 7–14 business days from the date of shipment.

Delivery times may vary depending on:

• Your delivery location.
• Courier and postal network operations.
• Warehouse and product availability.
• Customs clearance procedures.
• Seasonal shipping demand.
• Public holidays and other logistical circumstances.

Orders delivered to regional, rural, or remote areas may take longer than those delivered to metropolitan locations.

Some specialised, oversized, or custom-made products may have longer delivery periods. Where applicable, the estimated timeframe will be provided on the individual product page.

All delivery timeframes are estimates unless expressly stated otherwise.

4. International Warehouses and Fulfilment

Large Dog Gear is an Australian-focused online store, and some of our products are stored and dispatched directly from our overseas warehouses and fulfilment partners.

This allows us to offer a wider selection of dog harnesses, collars, and accessories at competitive prices.

Although our products may ship internationally, orders are delivered to customers throughout Australia.

International shipments may occasionally experience additional delays due to customs inspections, international transport schedules, or local courier operations.

We will assist customers with delivery enquiries and work with our shipping partners to resolve issues.

5. Personalised and Custom-Made Products

Some of our products, including personalised dog harnesses, collars, and name patches, may require additional processing before shipment.

Preparation time may vary depending on the type of customisation requested.

Once your personalised product has been completed and dispatched, the applicable estimated shipping timeframe will begin.

Please ensure that all personalisation details, including your dog's name, selected size, and other customisation information, are correct before placing your order.

For information regarding returns of personalised items, please refer to our Returns & Refund Policy.

6. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information where provided by the carrier.

You can use this information to monitor the delivery progress of your package.

Please note:

• Tracking updates may take 24–72 hours to appear after shipment.
• International shipments may not receive daily tracking updates.
• Tracking information may temporarily remain unchanged while parcels are in transit between logistics facilities.
• Final delivery may be completed by a local Australian courier or postal service.

If your tracking information has not updated for an extended period, please contact our customer support team.

We will assist you in obtaining the latest available delivery information.

7. Multiple Packages

If you purchase multiple products in a single order, your items may occasionally be dispatched from different warehouses or fulfilment centres.

As a result:

• Your order may arrive in two or more separate packages.
• Different packages may have different tracking numbers.
• Items may arrive on different dates.

There are no additional standard shipping charges for packages dispatched separately as part of the same order.

If you receive only part of your order, please check your shipping confirmation emails for additional tracking details or contact our support team.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully check:

• Recipient's full name.
• Street address and house number.
• Apartment or unit number, where applicable.
• Suburb, state, and postcode.
• Contact telephone number and email address.

Incorrect or incomplete delivery information may result in shipping delays or unsuccessful delivery attempts.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch. However, once an order has been processed or shipped, changes may not be possible.

Where an address error provided by the customer results in a failed delivery, additional shipping costs may apply if redelivery is requested, to the extent permitted by law.

9. Delivery Delays

While most orders arrive within the estimated delivery period, unexpected delays may occasionally occur.

Possible causes include:

• Courier or postal network disruptions.
• Customs processing delays.
• Severe weather conditions.
• Peak seasonal shipping volumes.
• Transportation or logistics disruptions.
• Incorrect or incomplete delivery information.

If your order is taking longer than expected, please contact us with your order number.

We will review the tracking information and, where necessary, contact our shipping partners to investigate.

We aim to keep customers informed and provide an appropriate resolution if an order cannot be delivered within a reasonable timeframe.

Your rights under Australian Consumer Law remain unaffected.

10. Lost or Missing Packages

In the unlikely event that your package appears to be lost during transit, please contact our customer support team.

We will investigate the situation with the relevant courier or shipping provider.

In most circumstances, we allow up to 30 days from the original shipping date for delivery investigations and international courier processing.

If your package is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, which may include:

• Sending a replacement product at no additional cost.
• Providing a refund where applicable.

The 30-day investigation period is an administrative guideline and does not restrict any rights or remedies available under Australian Consumer Law, including where goods have not been supplied within the agreed or legally required timeframe.

11. Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

1. Checking around your front entrance, letterbox, or other safe delivery locations.
2. Asking household members whether they accepted the package.
3. Checking with building management or reception, where applicable.
4. Reviewing any delivery photographs or notifications provided by the courier.

If you are still unable to locate your package, please contact us.

We will assist by reviewing the available tracking information, delivery confirmation, and courier records.

Where necessary, we may request an investigation with the delivery provider.

We will assess the circumstances and provide an appropriate resolution in accordance with applicable Australian consumer laws.

A tracking status marked as "delivered" does not automatically remove any responsibility we may have under applicable law.

12. Incorrect or Damaged Deliveries

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

To help us investigate and resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Photographs of the damaged or incorrect item, where available.
• Photographs of the packaging, if relevant.

Depending on the circumstances, we will arrange an appropriate resolution, which may include a replacement, repair, or refund in accordance with Australian Consumer Law.

13. PO Boxes and Parcel Lockers

Delivery to PO Boxes, parcel lockers, and similar collection addresses depends on the courier service assigned to your order.

Some international and local delivery partners may be unable to deliver to these locations.

We recommend providing a residential or business street address whenever possible.

If a courier cannot service your selected delivery address, we will contact you to arrange an alternative delivery location or other appropriate resolution.

14. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate changes before your order has been processed or dispatched.

However, once an order has entered the shipping process, changes or cancellations may no longer be possible.

Personalised products may also be ineligible for change-of-mind cancellation once production has commenced.

Any statutory cancellation or refund rights remain unaffected.

15. Returns and Refunds

We offer eligible returns within 60 days from the original shipping date, subject to the conditions outlined in our Returns & Refund Policy.

For further information about returns, incorrect sizes, damaged products, refunds, and personalised items, please visit:

https://largedoggear.com.au/policies/refund-policy

16. Contact Us

If you have any questions regarding shipping, delivery times, order tracking, or missing packages, please contact our customer support team.

LargeDogGear

Website: https://largedoggear.com.au

Email: contact@largedoggear.com.au

Location: Adelaide, South Australia, Australia

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing LargeDogGear – Built for Big Dogs.