Terms of service

Terms of Service

Overview

Welcome to Large Dog Gear!

This website is operated by Large Dog Gear. Throughout the website, the terms "we", "us", and "our" refer to Large Dog Gear.

Large Dog Gear operates the website https://largedoggear.com.au, offering dog harnesses, collars, leads, and other accessories designed for large and strong dogs.

By accessing our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service ("Terms"), including any additional policies referenced on our website.

These Terms apply to all visitors, customers, and other users of our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should discontinue using our website.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products online.

Nothing in these Terms excludes, restricts, or modifies your rights under Australian Consumer Law or any other applicable law.

1. Online Store Terms

By using our website or placing an order, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You will provide accurate and complete information when placing an order.
You will not use our website or products for unlawful purposes.
You will not attempt to interfere with the security, functionality, or operation of our website.
You will comply with applicable laws and regulations.

We reserve the right to refuse or cancel orders where there are reasonable grounds to suspect fraudulent, unlawful, or unauthorised activity, subject to applicable consumer laws.

2. General Conditions

We aim to provide a secure, reliable, and enjoyable online shopping experience.

However, we reserve the right to modify, suspend, or discontinue website features where reasonably necessary for maintenance, security, or operational purposes.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website, product descriptions, images, branding, or other proprietary content without our written permission, except where permitted by law.

We may restrict access to our website where necessary to prevent misuse, security breaches, or unlawful activity.

3. Product Information and Accuracy

At Large Dog Gear, we make reasonable efforts to ensure our product descriptions, specifications, images, prices, and sizing information are accurate and up to date.

However:

Product colours may appear slightly different depending on your device or screen settings.
Minor variations in appearance may occur between product batches.
Product availability may change without notice.
Product measurements may be subject to reasonable manufacturing tolerances where disclosed.
Product packaging may differ from promotional images.

We will take reasonable steps to correct any material inaccuracies identified on our website.

All products must comply with applicable consumer guarantees, including requirements that they match their descriptions and are of acceptable quality.

4. Product Pricing and Availability

Unless otherwise stated, all prices displayed on our website are in Australian Dollars (AUD).

Applicable taxes and shipping charges, if any, will be displayed during checkout.

We reserve the right to:

Update product prices.
Introduce or discontinue promotional offers.
Modify product availability.
Limit quantities available for purchase where reasonably necessary.
Discontinue products.

Price changes will not affect orders already accepted at an agreed price unless otherwise permitted by law.

If a product becomes unavailable after you place an order, we will contact you to discuss an appropriate alternative or provide a refund for the unavailable product.

5. Orders and Payment

By placing an order through our website, you agree to provide accurate billing, delivery, and contact information.

All orders are subject to payment authorisation and acceptance.

We accept payment methods displayed during checkout.

We reserve the right to review or cancel an order where:

Payment cannot be successfully authorised.
There is a suspected fraudulent transaction.
The product is unavailable.
There is a material pricing or listing error.
The delivery location cannot be serviced.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items.

We may contact you using the email address or telephone number provided during checkout if clarification is required.

6. Product Sizing and Fit

Large Dog Gear specialises in products for large and strong dogs, including tactical harnesses, heavy-duty harnesses, collars, and walking leads.

Selecting the correct size is essential for your dog's comfort and safety.

Before purchasing, customers should:

Measure their dog's chest, neck, and other relevant dimensions.
Review the sizing information provided on the product page.
Consider their dog's body shape and breed characteristics.
Contact us before ordering if they require sizing clarification.

Breed recommendations and weight ranges are provided as general guidance only. Dogs of the same breed may have different body measurements.

Customers are responsible for selecting an appropriate size using the information provided.

Where an incorrect size is selected due to customer error, change-of-mind returns are subject to our Returns & Refund Policy.

If a product does not match its advertised measurements or is not fit for a purpose made known to us, your rights under Australian Consumer Law continue to apply.

7. Product Use and Safety

Our products are intended for their advertised purposes, including dog walking, handling, training, and other specified activities.

For your dog's safety, we recommend:

Checking all buckles, straps, stitching, clips, and attachment points before use.
Ensuring harnesses and collars fit correctly without restricting breathing or movement.
Supervising dogs when using collars, harnesses, or accessories where appropriate.
Inspecting products regularly for damage or excessive wear.
Replacing equipment that has become unsafe through damage or deterioration.
Using each product only for its stated intended purpose.

Products should not be used for climbing, lifting, vehicle restraint, bite protection, or other specialised applications unless expressly advertised as suitable for those purposes.

Descriptions such as "heavy-duty", "tactical", and "no-pull" indicate product design or intended functionality and do not guarantee that a dog cannot escape, pull, or damage the equipment.

No-pull harnesses are training aids and should be used with suitable handling and training techniques.

Customers must exercise reasonable care and supervision when using dog equipment.

These recommendations do not exclude any responsibility we may have for defective or unsafe products under applicable law.

8. Personalised and Custom-Made Products

Some products may allow customisation, including personalised names, patches, engraving, or other customer-selected details.

Customers are responsible for reviewing the accuracy of customisation information before submitting an order.

We may reproduce personalisation details as supplied by the customer.

Once production or customisation has commenced, cancellation may not be possible.

Personalised and custom-made products are generally not eligible for change-of-mind returns, including where a customer has supplied incorrect spelling, sizing, or customisation details.

However, customers retain all rights under Australian Consumer Law if a personalised product is faulty, does not match its description, or is otherwise subject to a consumer guarantee failure.

For further information, please refer to our Returns & Refund Policy.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website.

Shipping and delivery estimates may vary depending on product availability, destination, warehouse location, courier services, and other operational factors.

Some products may be dispatched from overseas warehouses or fulfilment partners.

Delivery timeframes displayed on our website are estimates unless expressly guaranteed.

Customers are responsible for providing complete and accurate delivery details, including:

Recipient's full name.
Correct street address.
Apartment or unit number, where applicable.
Suburb, state, and postcode.
Contact information required for delivery.

If you identify an error in your delivery information, please contact us as soon as possible.

We will endeavour to assist with address corrections before dispatch, but changes may not be possible once an order has entered the shipping process.

If a parcel is delayed, lost, damaged, or misdelivered, please contact us so we can investigate and determine the appropriate resolution.

Our Shipping Policy contains further information regarding processing times, delivery estimates, and shipping arrangements.

Nothing in this section limits your rights where goods are not supplied within the agreed or legally required timeframe.

10. Returns, Refunds and Exchanges

We offer eligible change-of-mind returns within 60 days from the original shipping date, subject to the conditions outlined in our Returns & Refund Policy.

To qualify for a change-of-mind return, products must generally be unused, in their original condition, and returned with their original packaging and accessories.

Certain products, including personalised items, may be excluded from change-of-mind returns.

Customers may be responsible for return shipping costs for change-of-mind returns.

Where a product is faulty, incorrectly supplied, or otherwise fails to meet Australian consumer guarantees, customers may be entitled to a repair, replacement, refund, or other remedy as required by law.

For complete details, please review our Returns & Refund Policy:

https://largedoggear.com.au/policies/refund-policy

11. Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees may apply regardless of any voluntary warranty or return period offered by Large Dog Gear.

Nothing in these Terms is intended to exclude, restrict, or modify any statutory consumer right or remedy.

12. Website Information and General Advice

Our website may contain articles, product guides, sizing recommendations, training information, and other educational content.

This information is provided for general guidance and should not be treated as a substitute for individual professional advice.

Advice regarding dog behaviour, training, physical handling, or equipment suitability may not be appropriate for every dog.

For concerns involving aggression, injury, pain, mobility restrictions, or other health and safety issues, customers should seek advice from a qualified veterinarian or appropriately qualified professional.

We aim to ensure our information is accurate and useful, but individual circumstances may vary.

13. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, shipping services, or other external platforms.

These services may be governed by their own terms and privacy policies.

We do not control third-party websites and are not responsible for their independent content, practices, or services.

We recommend reviewing any applicable terms before using third-party services.

This section does not remove any responsibility Large Dog Gear has under applicable law for products or services supplied by us.

14. Customer Reviews and Submitted Content

Customers may be able to submit product reviews, photographs, feedback, or other content through our website.

By submitting content, you confirm that:

You have the right to submit the material.
The information provided is truthful and not deliberately misleading.
The content does not infringe another person's intellectual property or privacy rights.
The material does not contain unlawful, abusive, or harmful content.

You grant Large Dog Gear a non-exclusive, royalty-free licence to display and use submitted reviews and content for legitimate website and marketing purposes, subject to applicable privacy laws and any permissions required for personal information.

We reserve the right to moderate content that violates applicable laws or these Terms.

We will not alter customer reviews in a way that misrepresents genuine customer experiences.

15. Intellectual Property

All website content, including text, product descriptions, graphics, logos, designs, photographs, and other materials, is owned by Large Dog Gear or used with appropriate permission.

Content is protected by applicable intellectual property laws.

You must not reproduce, distribute, modify, republish, or commercially exploit our protected content without prior written authorisation, except where permitted by law.

The Large Dog Gear name, branding, and associated visual identity must not be used in a manner that falsely implies endorsement or affiliation.

16. Personal Information and Privacy

We respect your privacy and take reasonable steps to protect the personal information you provide.

Information collected through our website may be used for purposes including:

Processing and fulfilling orders.
Providing customer support.
Communicating shipping and delivery updates.
Managing returns and refunds.
Improving website functionality.
Sending marketing communications where permitted by law.

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

For further details, please review:

https://largedoggear.com.au/policies/privacy-policy

17. Errors and Omissions

Occasionally, our website may contain errors involving product descriptions, pricing, availability, promotions, or delivery information.

We reserve the right to correct inaccurate information as appropriate.

If a material error affects an order that has already been placed, we may contact the customer to explain the situation and offer an appropriate resolution.

Where an order cannot be fulfilled as agreed, we will provide a refund for the affected items where required.

We will not rely on this section to avoid obligations under Australian Consumer Law.

18. Prohibited Uses

You must not use our website for any unlawful, fraudulent, or unauthorised purpose.

Prohibited activities include:

Attempting to gain unauthorised access to our systems.
Introducing viruses, malware, or other harmful code.
Interfering with website security or functionality.
Using automated tools to disrupt our website.
Submitting fraudulent transactions or false payment information.
Infringing intellectual property rights.
Collecting other users' personal information without authorisation.
Posting unlawful, threatening, abusive, or misleading content.
Using our website to facilitate unlawful activities.

We may restrict or terminate access where reasonably necessary to prevent misuse or protect our website and customers.

19. Limitation of Liability

To the extent permitted by law, Large Dog Gear is not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of products contrary to their intended purpose and reasonable safety instructions.

We do not guarantee that our website will operate without interruption or technical errors at all times.

However, nothing in these Terms excludes, restricts, or modifies any liability, guarantee, right, or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

Where we are legally responsible for loss or damage, including reasonably foreseeable loss or damage arising from a failure to comply with consumer guarantees, these Terms do not remove that responsibility.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify Large Dog Gear against reasonable losses, claims, or expenses arising directly from your unlawful use of our website, infringement of third-party rights, or deliberate misuse of our services.

This provision does not apply to the extent that a loss or claim was caused or contributed to by our conduct or where applying it would unlawfully restrict your consumer rights.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or severed to the extent legally necessary.

The remaining provisions will continue to apply to the extent permitted by law.

22. Termination

These Terms remain effective while you access or use our website.

You may discontinue using our website at any time.

We may suspend or terminate access where a user materially breaches these Terms or engages in unlawful or harmful activity.

Termination does not affect any rights, liabilities, or obligations that arose before termination, including rights relating to existing orders and statutory consumer guarantees.

23. Governing Law

These Terms of Service are governed by the laws of South Australia and applicable Commonwealth laws of Australia.

Any disputes arising in connection with these Terms will be addressed in accordance with applicable Australian laws.

Nothing in this provision prevents consumers from exercising rights available to them under applicable consumer protection legislation.

24. Changes to Terms of Service

We may update these Terms periodically to reflect changes to our business operations, services, website functionality, or legal requirements.

Updated Terms will be published on this page with a revised effective date.

Changes will generally apply prospectively and will not retrospectively remove contractual rights relating to orders already accepted.

We encourage customers to review this page periodically.

25. Entire Agreement

These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing use of our website and online services.

For purchases, the terms applicable at the time of order acceptance, together with the agreed order details and applicable law, govern the transaction.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.